S7RAT3 / HELPERS

Helpers with
personality.

Fifteen AI helpers, each with its own character and voice. Pick one, and it works beside you inside Strata. It answers from your park’s live data, shows new staff how things are done, and does the work too: it changes dates, moves and extends stays, cancels, and emails guests. Every change comes to you as a card to confirm first.

Try StrataPMS Get early access

In a demo, tap Voice and ask Willow out loud.

Willow, a whimsical little dragon holding a glowing starwillowFAMILY WONDER

WHAT THEY DO /

Four ways to work.
One helper.

A colleague,
not a chatbot.

Your helper lives inside Strata, so it can look things up, lay out options and prepare the work. It uses the same screens, rules and permissions your staff do.

01

Help

Ask in plain words: who’s arriving today, what’s open this weekend, how this month compares with last year. New at the desk? Ask how to do something, and it walks you through it. Answers come from your live park data as tables and reports.

Then hand it the work. It changes dates, moves a stay to another site, extends it, edits the details, sets requests, and cancels, sending the cancellation email. It resends confirmations, emails receipts and notes to guests, and builds a new reservation with you step by step. Every change arrives as a card you confirm first.

ASK
02

Listen

On the phone with a guest? Switch to Listen. Your helper stays silent, searches availability while the guest talks, keeps track of what you still need to ask, and lays out options you can book in one click.

ON A CALL
03

Learning

Show it how your park handles something: late arrivals, seasonal regulars, the odd edge case. It turns that into a playbook, just for you or, once approved, for the whole team.

TEACH
04

Voice

Talk instead of type. Your helper answers out loud in its own voice, even in a noisy room, and the details land on screen where you can read them.

TALK

MEET THE CREW /

Fifteen personalities.
One park’s rhythm.

Pick a character.
It brings the rest.

Each helper comes with its own name, personality and voice. Choose the one you’d like beside you at the desk, and switch whenever you like.

Marlow, a river otter in a teal waistcoat
MarlowRiver concierge · calm, capable, a little mischievous
Arden, an outdoor host holding a tablet
ArdenOutdoor host · warm, grounded, practical
Pip, a small mechanical trail companion
PipTrail companion · precise, curious, catches the details
Fern, a birchwood woodland keeper with leafy hair
FernWoodland keeper · observant, patient, quietly delighted
Cove, a pelican captain in a harbor jacket
CoveCoastal captain · old-fashioned manners, dry humor
Kit, a jackrabbit explorer with a trail map
KitDesert guide · quick-witted, finds the route fast
Tobin, a mountain goat holding a camping mug
TobinMountain steward · steady, dependable, a bit professorial
Luma, a firefly holding a brass lantern
LumaEvening lantern keeper · one clear step at a time
Moss, a tortoise gardener holding a seedling
MossGarden caretaker · patient, reassuring, unhurried
Nori, a harbor seal in a yellow raincoat
NoriLakeside welcome · bright, playful, serious about safety
Roam, a rider in a leather jacket
RoamOpen-road spirit · plain talk, straight to it
Ellis, an executive host in a suit
EllisExecutive host · composed, numbers with a basis
Willow, a little dragon with a glowing star
WillowFamily wonder · warm, sincere, a little magical
Fairway, a fox golf host in a flat cap
FairwayClubhouse companion · polished, crisp, lightly witty
Spark, a glowing campfire ember spirit
SparkCampfire companion · big energy, warm comic confidence

ON YOUR BOOKING SITE /

Guests get help too.
Fewer of them call.

Your booking site has a guide of its own, and so does My Stay. Guests ask about your park and what’s open, and it finds a site that fits their rig and takes them to checkout. It talks, too: guests tap Talk to ask out loud, or Read aloud to hear the answer. The question that used to be a phone call gets answered on the spot. Try it on the demo park’s booking site: try StrataPMS.

See the guest side

IN YOUR HANDS /

Powerful help.
Your rules.

A helper can only see and do what the person using it is allowed to. It prepares the work; people make the decisions.

  • Sees only what that staff member’s role allows
  • Nothing changes without your confirmation, and every change is recorded
  • Card numbers and passwords never go to the AI
  • What it learns stays with your park
  • Each park runs in its own separate space
Willow turning a guest’s request for one more night into a card that needs your OK, with Confirm and Decline buttons
“Ira wants one more night.” Willow checks the site, works out the charge, and waits for your OK. Horizon Ridge, our demo park.

ABOUT YOUR GUESTS /

Useful to your team.
Careful with your guests.

Helpers use guest details only to answer your staff’s questions, within each person’s permissions. Payment details and passwords never reach the AI, and what your helper learns stays with your park.

Get early access

MEET WILLOW /

Talk to Willow
in a demo.

Try StrataPMS Get early access